Privacy Policy


Last Updated: 15/07/2025

LayerOne (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website [insert website URL], purchase our products, or interact with us.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. What Information We Collect

We may collect the following types of information:

a) Personal Information

Provided directly by you when you:

  • Place an order
  • Create an account
  • Subscribe to our mailing list
  • Contact us for support

This may include:

  • Full name
  • Email address
  • Phone number (optional)
  • Billing and shipping address
  • Payment details (processed securely via third-party providers; we do not store card numbers)

b) Website & Usage Information

Collected automatically when you interact with our website:

  • IP address and geolocation data
  • Browser, device type, and operating system
  • Website activity (pages viewed, time spent, referring links)

c) Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Personalise your shopping experience
  • Analyse traffic and performance

You may disable cookies in your browser settings, though this may affect site functionality.

2. How We Use Your Information

We use personal information to:

  • Process and fulfil your orders
  • Provide customer service and respond to enquiries
  • Communicate with you about purchases, updates, and promotions
  • Improve our products, services, and website
  • Comply with our legal obligations

3. Disclosure of Your Information

We will never sell your personal information. We may disclose it only when necessary to:

  • Service providers such as Shopify, payment processors, shipping companies, and email platforms (only as required for their role)
  • Legal authorities if required by law or to protect our legal rights
  • Business transfers in the event of a merger, sale, or restructuring of our business

All third parties are required to handle your data securely and in line with privacy law.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we use secure systems, no method of transmission over the internet is 100% secure.

5. Data Storage & Retention

We store your personal information securely in electronic systems (including Shopify’s hosted platform). We retain it only as long as necessary to fulfil the purposes outlined in this Policy and comply with legal obligations.

6. Access & Correction of Personal Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if your information is inaccurate, out-of-date, or incomplete

Requests can be made by contacting us at [insert support email]. We may require verification of your identity before providing access.

7. Direct Marketing

We may send you marketing communications (such as emails about promotions, new products, or updates) if you have opted in. You may opt-out at any time by:

  • Clicking the “unsubscribe” link in our emails, or
  • Contacting us directly at hello@getlayerone.com

8. Overseas Disclosure

Some of our service providers (e.g., Shopify, payment processors, email platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with standards equivalent to the Australian Privacy Principles.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised “Last Updated” date.

10. Concerns & Complaints

If you have any concerns about how we handle your personal information, please contact us:

LayerOne
Email: hello@getlayerone.com


We will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):